The Clinic

Available Monday, Wednesday, and every Saturday.
$ Fees may apply.
Australian Clinical Laboratories Services available Monday to Friday 8am-12 pm.
Available every Tuesday and every second Saturday.
$ Fees may apply.
Every other Wednesday
Available every second Wednesday afternoon.
$Fees may apply.

Opening hours

Monday 8am - 9 pm
Tuesday 8am - 9pm
Wednesday 8 am - 9pm
Thursday 8am - 9pm
Friday - 8am - 8pm
Saturday - 9am - 4pm
Sunday - 9am to 4pm
Closed Public Holidays

Contact us

Phone: 08 8280 3650
Fax: 08 8280 3651

The Clinic

Springbank Medical Centre is located on the right hand side at the back of the Springbank Plaza Shopping Centre, Waterloo Corner Road in Burton about 22kms north of Adelaide CBD. The centre has adequate parking and easy access from Waterloo Corner Road.

The clinic provides holistic quality medical services to the local community including Allied Health services and visiting specialists.

All doctors in Springbank Medical Centre are committed to ongoing education to ensure the most up to date treatment is available to all patients.

Springbank Medical Centre encourages each patient to choose his/her own doctor. All doctors in this practice are committed to ongoing medical education to ensure the most up to date treatment is available to our patients.

General Appointments

Standard appointments are usually 10-15 minutes. If you require extra time i.e. for forms to be filled out, or complex reasons, please make a double booking with the receptionist when booking your appointment. Provision is made for urgent appointments.

Cancelled Appointments

Please inform us as soon as possible if you wish to cancel an appointment. Short notice of < 2 hours cancellation or non attendance will incur a $20.00 fee. An SMS reminder system is in place. If you do not wish to receive SMS Reminders Please inform reception.

Waiting Time

Delays are sometimes unavoidable. If the doctor is running behind by more than 30 minutes we will aim to inform you before your appointment time.

Home Visits

Home visits are available to our regular patients (within a 5km radius) where their condition prevents them from attending the surgery. Home visits attract a $50 gap.

Telephone calls

Although most issues are best handled via direct consultation, a doctor will always be available during normal surgery hours for emergency advice only.

Recalls

A recall/reminder system is available to remind you to attend for routine investigations and/or immunisations. Please inform reception if you wish/do not wish to receive these recalls.

Results and Immunisations

All patients are required to make a follow up appointment for test results.

Immunisations are available. Please ask reception at time of booking.

All patients are required to book an appointment for referrals and sick certificates. Sick certificates cannot be back dated.

Infection Control

The Springbank Medical Centre is a fully accredited practice and follows the guidelines recommended by the Royal Australian College of General Practitioners regarding infection control and sterilizing techniques.

Management of your personal information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. Occasionally our practice undergoes quality control audits (For Accreditation) which include a review of medical records. These reviews are carried out by another qualified doctor (not from this practice), on a small number of randomly selected medical records. If you do not wish your notes to be reviewed in this way, please advise reception.

Patient feedback

Our practice operates according to the Australian Medical Association Code of Ethics. Occasionally we may ask you to complete a confidential questionnaire regarding your thoughts on our surgery. If you believe improvements can be made, there are feedback forms located at reception. While we believe that issues are best handled within the practice, you may choose to address your concerns to:
Health and Community Services
Complaints Commissioner
Level 4, East Wing,
50 Grenfell Street
Adelaide SA 5000

Fees and Accounts

A small charge does apply to some minor procedures.
We welcome WorkCover and MVA however; accounts without a valid claim number are to be paid in full by the patient.

Prescriptions

It is not always medically safe to issue a prescription without a consultation therefore we request that you check your prescription requirements prior to your consultation. When considered medically appropriate, repeat prescriptions may be given without seeing the doctor.
24 hours’ notice is required for these requests and a fee of $5.00 will apply.