Our mission is to deliver healthcare that is:

1. Professional
2. High quality
3. Evidence based
4. Timely
5. Efficient
6. Warm (welcoming), and
7. Friendly (nondiscriminatory)

With a strong emphasis on upholding, improving, and promoting the wellbeing for both the SBMC team and their consumers.

SBMC is founded and grounded on the Christian tenet of “love they neighbour!”. Whilst this is our foundation, we welcome people from all walks and beliefs.

Our mission statement forms the principles that govern our key performance indicators.

All employees and anyone associated with SBMC will promote and facilitate the delivery of the core mission of SBMC.

At the core of SBMC lies the following values that everyone employed or associated with SBMC will uphold and promote. 

At SBMC, our core values guide every aspect of our work and shape the experience we provide to our patients. 

These core values are:

1. Together
2. Accountable
3. Safe
4. Kind

1. Together

• We believe in the power of collaboration and teamwork to achieve the best possible outcomes for our patients. We work together as a team, sharing our expertise and ideas to provide comprehensive and compassionate care.
• Teamwork is the first core value we aspire to uphold and demonstrate at all levels within the team.
• Without teamwork nothing can be accomplished in an efficient, timely, and consistent manner.
• The contribution of the whole team allows us as an organisation to deliver on our mission and uphold all the other values.
• Together we can be accountable for the delivery of safe and compassionate (kind) care to our consumers and the different parts that make up our team.
• All employees of SBMC must have an understanding of how the roles of all the team members are delivered. This speaks to the breadth of understanding how all parts work in the whole.
• As a team member the depth of your skillset will make up for what your team member lacks in breadth.

2. Accountable: 

• We take our responsibility to our patients seriously and are committed to being transparent and accountable in all that we do. 
• We hold ourselves to the highest standards of professionalism and integrity and strive to exceed our patients’ expectations.

3. Safe: 

• We understand that our patients trust us with their health and well-being, and we take that responsibility very seriously. 
• We are dedicated to providing a safe and secure environment for our patients, team, and visitors.

4. Kind: 

• We believe that kindness is the foundation of good healthcare. 

• We treat each patient and team member with compassion and respect and go above and beyond to make them feel valued and cared for. 

We are committed to creating a warm and welcoming environment where everyone feels at home.

Springbank Medical Centre acknowledges the Traditional Owners and Custodians of the Country we live on and their continuing connection to land, waters and community. We pay our respect to them and their cultures, and Elders past, present and emerging.